Privacy Policy

1. Information We Collect

We collect information you provide through our service forms and related communications: your name, phone number, email address, vehicle year, make, model and VIN, requested services, appointment preferences, rental dates, vehicle interests, budget details, and messages.

For collision inquiries, we collect the damage photos you upload. Photos may contain visible personal information and embedded metadata. Please avoid including unrelated people or personal documents.

We maintain request references, submission dates, request status, and internal follow-up notes. If you previously provided an SMS preference, we may retain that record, but new website requests do not enroll you in recurring text messages.

Our hosting and security providers may process technical information such as IP addresses, browser and device information, access times, and security logs to deliver and protect the website.

Please do not submit Social Security numbers, payment card information, driver’s license images, or unrelated sensitive information through these forms.

2. How We Use Information

We use information to respond to inquiries, review vehicle damage, prepare for estimates and inspections, coordinate appointments and vehicle or rental requests, communicate about requested services, and maintain related records.

We also use information to operate and protect our website, comply with legal obligations, and resolve disputes.

Providing a phone number for a service inquiry does not enroll you in recurring SMS reminders.

3. SMS Reminders — Currently Inactive

Recurring SMS reminders are not currently offered through this website. Our forms do not collect new SMS subscriptions, and submitting an inquiry does not enroll you in text-message reminders.

If we offer an SMS program in the future, we will first provide the applicable program information and consent choices, along with working opt-out instructions.

You may call us to ask about your communication preferences or any previously submitted SMS preference. We do not sell or share mobile numbers or SMS consent with third parties for their own marketing.

4. How We Disclose Information

We may disclose relevant information to providers supporting hosting, database and file storage, security, and communications; to parties involved in your requested service, such as an insurer or claims representative, when you direct or authorize disclosure or it is otherwise permitted by law; and to professional advisers or public authorities when reasonably necessary for legal compliance or protection of legal rights.

We do not sell personal information or share it for cross-context behavioral advertising. We do not authorize third parties to collect information through our website for their own cross-site advertising.

5. Cookies and Tracking

Our website application does not include advertising pixels or cross-site behavioral advertising trackers. Hosting and access services may use cookies or similar technologies for authentication, security, and essential operation. These providers may also process technical information under their applicable privacy policies.

You may manage cookies through your browser settings. Blocking essential cookies may affect website access or functionality.

Our website application does not change its behavior in response to browser Do Not Track signals. We do not sell personal information or share it for cross-context behavioral advertising, so there is no such activity for a Global Privacy Control signal to opt out of. We will honor applicable opt-out preference signals if our practices change and the law requires it.

External websites and platforms reached through links have their own privacy policies and may collect information across websites. This policy does not govern their independent practices.

6. Storage and Retention

Form submissions are stored in hosted databases and uploaded photos in hosted file storage used to operate our website.

We retain information only as reasonably necessary for the purposes described here. Retention depends on whether an inquiry becomes a transaction, ongoing services, applicable recordkeeping obligations, warranty or insurance matters, and disputes. Consent and opt-out records may be retained to document permission and prevent unwanted messages.

When information is no longer needed, we delete or de-identify it, subject to legal requirements and backup retention processes.

7. Your Requests and Choices

You may call or write to us using the contact details below to ask about information you submitted or request access, correction, or deletion. Include enough information to identify the request, such as your name, contact details, and request reference. Do not send sensitive identity documents unless we explain why they are needed and provide an appropriate method.

We may reasonably verify your identity before disclosing or changing information. Some records may need to be retained for legal obligations, ongoing services, or other permitted reasons. We will explain applicable limitations.

Where the California Consumer Privacy Act or other privacy laws apply to our business and your information, we honor the applicable rights to know, access, correct, delete, opt out of sale or sharing, and limit certain uses of sensitive personal information. Applicable rights are subject to legal conditions and exceptions. We do not discriminate against individuals for exercising applicable privacy rights.

8. Security

We use reasonable safeguards appropriate to the personal information we maintain. No website, storage system, or method of transmission can be guaranteed completely secure.

9. Children’s Privacy

Our website and inquiry forms are intended for adults seeking automotive services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, please contact us so we can address it.

10. Changes to This Policy

We will post updates on this page and revise the effective date. For material changes, we will provide a prominent website notice or another appropriate direct notice. Where required by law, we will obtain consent before applying a new use to previously collected information.

11. Contact Us

For privacy questions, information requests, or communication preferences, call or write to: